Pre-Order Policy
at naalunau
we offer select products on a pre-order basis to ensure you get exclusive access to limited or upcoming items—even before they hit our shelves. Here’s everything you need to know: street style and personal styling.
What Is a Pre-Order?
A pre-order means the product is not currently in stock, but will be shipped to you once it becomes available. By placing a pre-order, you’re reserving the item in advance and helping us prepare your delivery with care.
Delivery Timeline
• All pre-order items are dispatched within a maximum of 30 days from the date of purchase.
• Once your item is ready to ship, you’ll receive a notification with tracking details so you can follow its journey to your doorstep.
• If, for any reason, we are unable to dispatch your item within 30 days, you will be notified immediately and issued a full refund—no questions asked.
Cancellation Policy
• Pre-orders cannot be cancelled once placed, as each item is reserved and prepared specifically for you.
• We appreciate your understanding and support in helping us deliver exclusive products with precision and care.
Payment & Order Confirmation
• We do not offer Cash on Delivery (COD) for pre-order items.
• All pre-orders must be paid in full at the time of purchase.
• Your order is confirmed only after successful payment—you’ll receive an email confirmation right away.
Our Promise
We know waiting can be hard—but we’re committed to making it worth it. Every pre-order is handled with priority, and our team is here to ensure your experience is smooth, transparent, and satisfying.
If you ever have questions or need updates, our support team is just a message away.
Thank you for choosing naalunau. Your trust means everything to us, and we’re excited to deliver something special to you soon.