return policy
naaalunau
“At naalunau, At the moment, we do not accept returns or exchanges.
Each item is thoroughly checked before shipping to ensure quality and accuracy.
-team naalunau
Why?
We follow a limited-stock and curated product model
Many of our items are made-to-order or exclusive
Restocking returned items affects quality control and pricing fairness
n the rare case of receiving a damaged or wrong item, please contact us within 24 hours of delivery — we’ll do our best to resolve it promptly.
Why Are Returns Restricted for Hygiene Reasons?
For hygiene and safety, certain products are strictly non-returnable.
This applies especially to personal wear and items that come in direct contact with skin.
Why?
We value your health and safety
Opened or tried-on items may pose hygiene risks
Ensures all customers receive fresh, unused products
Our strict hygiene policy helps us maintain the highest cleanliness standards across all orders.
✅ Customer Satisfaction Is Our Priority
Even with strict policies, we go the extra mile to ensure you’re happy with your purchase. Here’s what you can always expect from us:
✅ Detailed product images & size guides
✅ Fast, friendly support for any questions
✅ Real-time order tracking
✅ Thorough quality & hygiene checks before shipping
Need help choosing the right size, fabric, or style? Please contact our support team at connectnaalunau@gmail.com — we’re here to help before you order!
For any questions or concerns, reach out to our customer support team at:
