return policy
naaalunau
“At naalunau, we accept returns and replacement.
Each item is thoroughly checked before shipping to ensure quality and accuracy.
-team naalunau
Cancellations
You can cancel your order at no charge, but only before it has been dispatched, We do fast dispatch before 24 hours. To cancel, please contact us with your order number as soon as possible. Once the item has been shipped, we are unable to cancel the order.
Returns, Replacements & Exchanges
We do 7days return replacement option,We only accept returns for items that are damaged upon arrival.
If you receive a damaged or defective item, please contact us immediately at mail: info@naalunau.com with your order number. To help us resolve the issue quickly, please include photos and/or a video showing the problem.
For any issues related to shipping damage, we highly recommend providing an unboxing video. This helps us confirm the condition of the package as it arrived and process your request more efficiently.
All return, replacement, and exchange requests must be submitted via email. After we review your request and confirm the issue, we will guide you on the next steps.
Refunds
After cancel the order before dispatch cash will return normally before 24 hours, after the delivery, Refunds are only issued with a confirmed quality or damage complaint.If your refund is approved, please ensure the product is returned to us in its original packaging. Once we receive the item and confirm it is in the same condition, we will process your refund.
Need help choosing the right size, fabric, or style? Please contact our support team at info@naalunau.com — we’re here to help before you order!