Terms & Conditions
naalunau
1. Introduction
Welcome to naalunau! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms.
2. Orders & Payments
All prices listed on our website are in indian rupee and include applicable taxes.
We accept cash,credit/debit cards, UPI ensuring secure transactions.
we accept cash on delivery. with advance 20% payment required.
3. Order Fulfillment & Delivery
- Cash on Delivery (COD): We offer COD. a 20% advance payment is required to confirm your order. Once paid, your order is immediately confirmed, a notification email will be sent to you, and our team will prepare your items for dispatch.
- Secure Payments: Your transactions are protected with industry-standard encryption and payment gateways to ensure safety and privacy.
- Cancellation Policy: Orders cannot be canceled once dispatched. Please review your order carefully before confirming payment.
- Delivery Attempts: Our delivery partner will attempt to deliver your order up to three times. If delivery is unsuccessful after these attempts, the package will be returned to us.
- Reshipping Charges: If your order is returned due to non-acceptance, you will be responsible for the shipping cost to resend the package.
We ship all over the world.
COD Non-Acceptance Policy: If a Cash on Delivery (COD) order is refused or not accepted upon delivery, the 20% advance payment is strictly non-refundable to cover processing and handling/shipping costs.
Pre-Dispatch Cancellations: Orders can be canceled for a 100% full refund only before they are dispatched. Please note that your account dashboard may take a few hours to update with the live tracking data; if you wish to cancel, please contact our Customer Service immediately to verify the exact dispatch status.
Estimated delivery times vary based on location and availability.
Any delays due to unforeseen circumstances will be communicated via email or SMS.
4. Returns & Refunds
we accept returns and replacement.
Each item is thoroughly checked before shipping to ensure quality and accuracy.Return Policy: All standard return and replacement policies are strictly applicable. For comprehensive details, please visit our return Policy page.
5. Privacy Policy
We respect your privacy. Any personal information collected will be used solely for processing orders and enhancing user experience.
Your data is never shared with third parties except for essential services like payment processing and delivery.
6. Intellectual Property
All content on this website, including images, logos, and designs, is the property of naalunau and protected by copyright laws.
Unauthorized use of our content without written permission is prohibited.
7. Limitation of Liability
We strive to provide accurate product descriptions, but we do not guarantee absolute correctness.
naalunau is not liable for any incidental or consequential damages arising from the use of our products or services.
8. Sale & Offer Policy
-Products purchased during sale or promotional periods, including Year-End Sale, New Year Sale, Black Friday, festive offers, clearance sales, or special discounts, are not eligible for return, exchange, refund, or cancellation.
-Returns will be accepted only if the product is damaged, defective, or incorrect, and must be reported within 24 hours of delivery with proper unboxing proof.
-By placing an order during any sale, the customer agrees to these terms.
9. Governing Law
These Terms and Conditions shall be governed by the laws of india. Any disputes shall be resolved in accordance with local jurisdiction.
10. Contact Us
For any questions regarding these Terms, please reach out to us at info@naalunau.com